Playbook Certification: Class 1 Checkpoint – Drift Insider

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Playbook Certification: Class 1 Checkpoint

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Question 1 of 5

1. Question
Which of these is a way you can use Drift chatbots?
- To engage with a visitor on your homepage
- To jump into a conversation and talk to a visitor live
- All of the above
Correct

Incorrect
Question 2 of 5

2. Question
Select all that apply: What should you do before building your first playbook or bot?
- Connect your CRM to Drift (eg: Salesforce or Hubspot)
- Connect your calendar
- Invite a teammate
Correct

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Question 3 of 5

3. Question
True or false: you need to build all your playbooks and bots from scratch
- True, you need to start from square one every time
- False, Drift offers multiple templates in the playbook marketplace to get your bot up-and-running quickly
Correct

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Question 4 of 5

4. Question
Select all that apply: Which of these criteria can you use to target audiences?
- URL of the page they are on
- Geographical location of the visitor
- How often a particular visitor has visited your website
- Whether or not your team is currently on- or offline
Correct

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Question 5 of 5

5. Question
Which one of these is an accurate representation of the conversational blueprint?
- 1. What 2. Who 3. Where 4. Why 5. When
- 1. How 2. Who 3. Where 4. Why 5. When
- 1. How 2. Who 3. What 4. When
- 1. Who 2. When 3. Where 4. Why 5. When
Correct

Incorrect