Become a Member of Our Private Insider+ Community Today Join Insider+


Each Certification consists of expert-led classes to help you grow your career. With each certification earned, add a badge to your LinkedIn profile and rack up the achievements in your Insider profile.

The Playbook Basics Certification

By the time you have completed the Playbook Basics certification, you will be ready to complete the playbook basics assessment and have 3 playbooks live in Drift–and more playbooks mean more conversations!

Start Certification
Conversational Sales Certification

Conversational sales is a new way of thinking because it’s focused on the buyer’s goals first and your business’s goals second. In this course, learn how to use Conversational Sales to create more sales opportunities, create better buying experiences, and keep potential buyers engaged.

Start Certification
Conversational Marketing Certification

Conversational Marketing uses the power of real-time conversations to move buyers through your marketing and sales funnels faster than ever before. In this course, learn how to use Conversational Marketing to convert more of your traffic into qualified leads.

Start Certification